Some Samsung Galaxy S6 Edge Plus users gave their reports to forums, mentioning that they ran into problems which their devices randomly shut down, won’t turn on or become unresponsive. Here we walk you through potential solutions to help you tackle the common screen-related problems with your S6 Edge+.
If you are running into this unresponsive or freezing touch screen problem with your Galaxy S6 Edge Plus or your Edge+ won’t turn on, you can try these possible remedies for you.
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Problem 1: The S6 Edge plus touch screen keeps shutting down without any reason.
This accident might be caused by either a hardware problem or a firmware problem. If your s6 edge+ is brand new and keeps shutting down, the device may be defective. The best solution is contacting your provider or carrier to get a new s6 edge plus replacement unit as soon as possible. If your phone is out of warranty and the s6 edge+ shuts down randomly, you can look for a technician to help you do further testing by opening the s6 edge plus and using a different battery. Also, you can try the following potential solutions to DIY fix the freezing S6 Edge+ screen problems.
Problem 2: The Galaxy S6 Edge+ screen occasionally freezes, randomly blacks out or won’t respond.
Some s6 edge plus users ran into the problem that their devices become freezing, go black without apparent reason or stop to respond leaving the s6 edge+ unresponsive or freezing for hours.
Troubleshooting 1: Clean your Galaxy S6 Edge Plus screen to solve the unresponsive touch screen issue.
To prevent your S6 Edge+ from freezing, you need to clean the screen from time to time. The ability of recognizing your finger will be diminished if your S6 Edge plus screen is dusty or dirty. What’s worse, the unclean screen would make your screen unresponsive.
Use a screen cleaner or soft cloth to wipe down the residue, oil or water on your touch screen. If you can clean your screen daily, it’s easy for you to identify if the frozen or unresponsive screen problem is caused by a hardware or software issue.
Troubleshooting 2: Recharge your S6 Edge Plus to fix the freezing touch screen.
Someone has tackled this frozen S6 edge+ frozen touch screen issue by waiting until the battery gets drained and then recharging the phone. By the time he unplug the phone after full charge, he found the S6 edge plus is working.
Troubleshooting 3: Reboot or restart your S6 Edge+ to solve the problem that it won’t turn on.
The problem may be caused by system crash making your S6 edge plus unresponsive. If recharging the edge+ does not work for you, and the screen continues to freeze up or won’t respond to anything, you can try restarting or rebooting your phone, making possible to fix the unresponsive s6 edge+ touch screen.
Press and hold the Power and Volume Down buttons simultaneously for about 15 seconds -> Release them when the s6 edge+ powers off -> Restart your device to check if the frozen screen issue has been fixed.
Troubleshooting 4: To fix frozen galaxy s6 edge+ screen issue, you also can wipe the cache partition.
In case your Samsung S6 Edge Plus screen gets unresponsive at times, and no matter how many times you try to tap the touch screen, it does not seem to respond at all. It’s not clear what causes the frozen touch screen of galaxy S6 Edge+, but some said that the unresponsive touch problems occurs after a software update. In this case, you might try wiping the cache partition.
If rebooting your s6 edge+ only works for a while and the phone becomes unresponsive again or the frozen screen problem comes after a software update, you might try wiping the cache partition.
Step 1: Hold down the s6 edge+ power button and select power off
Step2: Press and hold the Power, Volume up and Home keys simultaneously
Step 3: Release only the Power key when the unit vibrates and keep holding both the Volume Up and Home buttons.
Step 4: Release the two buttons when the Android logo show up
Step 5: Use the Volume Down key to highlight the ‘wipe cache partition’ option and hit the Power key to accept it
Step 6: When the wipe cache partition is complete, you can press Power button to select ‘Reboot system now’ And the S6 Edge plus restarts now.
Troubleshooting 5: Disable the related apps causing the S6 Edge plus frozen or unresponsive screen.
If your galaxy s6 edge+ still behaves improperly after wiping the cache partition, you can check to see if a rogue app installed in your phone is creating the unresponsive screen issue. Firstly, you should test it in a safe mode. To boot your Samsung s6 edge plus in safe mode, you can follow the steps below:
Step 1: Hold down both the Power and Volume Down buttons together for 15-20 seconds.
Step 2: Release only the Power button when you see the Samsung logo but continue pressing the Volume down Button.
Step 3: Your Galaxy S6 Edge plus should continue booting up and you will be prompted to unlock your phone as usual.
Step 4: If a ‘Safe Mode’ button shows up on the S6 Edge+ screen, it means that your phone has booted in a safe mode successfully.
If your S6 Edge Plus does not ran into any screen freezes issues in safe mode, we can conclude that the frozen or unresponsive touch screen issues of Samsung S6 Edge+ are created by apps. You can try removing the last few apps you have installed or updated to see if the problem continues. Or you can uninstall one by one to test the culprit.
Troubleshooting 6: Perform a Factory Reset to have the frozen or unresponsive screen problems on Samsung S6 Edge Plus fixed.
If you have tried all the above-mentioned solutions but still meet the freezing touch screen with your Galaxy S6 Edge+, maybe resetting your phone to factory defaults would work for you.
Note: Before mastering a factory reset on your edge+, you need to backup all your data.
Step 1: Power off your Galaxy S6 Edge+
Step 2: Press and hold the Power, Volume up and Home buttons simultaneously.
Step 3: Release all buttons when the unit powers on and appears ‘Power on logo’ and the Android icon will displays on the Edge plus screen.
Step 4: Wait until the Android Recovery Screen shows up after about 30 seconds.
Step 5: Use the Volume Down button to highlight the ‘wipe data/factory reset’ option and hit the Power key to accept it
Step 6: Hold down the Volume Down key again until the option ‘Yes — delete all user data’ is highlighted and then hit the Power button to accept it.
Step 7: Press Power button to select ‘Reboot system now’ after the reset is complete. And the S6 Edge+ restarts now.
Troubleshooting 7: Get support from Samsung to solve the frozen home screen problem on Galaxy S6 Edge+.
If all that fails to fix the unresponsive home screen on your S6 Edge plus, then getting your device replaced may be your next best options. You can always take your Samsung Galaxy S6 Edge+ under warranty back to your provider or carrier for a brand new replacement as long as your S6 Edge+ doesn’t have any damage on it.
Troubleshooting 8: DIY repair broken or damaged Galaxy S6 Edge Plus screen.
If your S6 Edge+ is out of warranty and the technician tell you the device’s touch screen is broken or damaged, you can DIY repair it with a new S6 Edge screen replacement to save money. This step-by-step tutorial with video teaches you how to Fix cracked Samsung Galaxy S6 Edge Plus or Edge+ screen with replacement.
If you still meet other S6 Edge+ problems, like fast battery draining or disabled wifi connection issue, you can check out the following tutorial.
Do you meet any Edge+ issues? If so, please fill up the form below and hit submit to contact us.
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