Given what Samsung galaxy lineups have introduced a new level of build quality, you probably assume that the Samsung’s latest compelling phablet – Galaxy Note 5 would be perfect without any problems. But you’d be wrong. The Galaxy note5 inevitably encounters some problems as many other smartphones. Many Note 5 users reported they experienced some issues: the jammed note5 S-pen issues, not charging properly or Note 5 fast battery drain problems, the Samsung Note 5 unresponsive or unexpectedly shuts down problems, Note 5 Wi-Fi problems or issues, like wifi connections, slow speed or the Wi-Fi signal dropped etc. Here we walk you through the main Samsung Note 5 problems and work out the potential solutions for you to fix them. If you come across these Samsung Note 5 issues or problems,
you can learn from the following solutions to fix the note 5 problems.
Samsung Note 5 Problem 1: the Galaxy Note 5 S Pen Get Stuck or Jammed.
Some Samsung Note 5 users discovered that when they inserted the Note 5 stylus the wrong way, the S-Pen stuck in the slot. It’s obviously supposed to go in nib first, but if you slide the Note 5 S pen in end first, it may become stuck. When this problem happened, some note 5 users tried to pull it out again, but they finally found they have broken the detection feature. How to solve this jammed S Pen problem?
Solutions to Fix Jammed or Stuck Note 5 S Pen Issues or Problems.
Stop putting the Note 5 S pen in the wrong way.
It is dangerous to put your Note5 S Pen into your device the wrong way round, so be careful when you put the Note 5 S-Pen back into the slot, which is the easiest way to avoid the Note 5 jammed S-pen problem.
Remove the stuck Note 5 S pen by the professional guide.
If you unluckily encounter the Note5 jammed S-Pen issue, you need to keep in mind forcefully pulling it out could result in some worse situation, like the major functionality getting broken or detection feature broken. According to Digitaltrends, to remove the stuck Samsung note 5 S-Pen, you can cut a piece of paper or really thin card the same length as the S Pen and slide it in the side where the stylus is stuck. That’s going to be towards the body of the phone, so on the left of the S Pen, if you’re looking at it from the bottom with the screen up. It should trigger the clamping mechanism to open, and you’ll be able to slide the S Pen out without damage.
You can follow the guide provided in YouTube video to fix the jammed or stuck Galaxy Note 5 S pen.
Contact Samsung support team to have the Note 5 stuck S pen fixed.
If your Note 5 is under warranty, you can contact Samsung to see if they can replace a new S Pen for you or help you fix the broken one.
Galaxy Note 5 Problem 2: the Samsung Galaxy Note 5 wireless charging issues.
Some Note5 owners reported that when they use wireless charging with their devices, they found their Galaxy Note 5 stops charging after some time and the Note5 needed to be picked up and placed on the charger again to restart the charging or the charger still charges but when it reaches 100% it starts acting like it disconnects and reconnects to the charger at random intervals. These Note 5 wireless charging issues or problems happen frequently.
Solutions to Fix Note 5 Wireless Charging Issues or Problems.
Use a Samsung charger to solve the Note 5 wireless charging problems.
Sometimes, the Note 5 wireless charging problems occurred if users charge the device with a third-party wireless charger. Using non-Samsung charger is to blame if your Note 5 won’t charge properly. It could be related to a faulty charger itself which may not work as expected, so you can replace the wrong charger which does not meet the minimum requirements of your Samsung Galaxy Note 5 and try an original charger which is officially available for the Samsung Note5.
Remove any protective Note 5 cases or covers to test wireless charge.
The Note 5 charging problems may have to do with the Note5 case you installed on the device. Although some case manufacturers claim that their Galaxy Note 5 cases allow for wireless charging, it still gets chance to cause the charging problems on your Note 5. It is better to remove any Note 5 protective cases or covers to have the note 5 wireless charging problems fixed.
Update related software to fix the Samsung Note 5 wireless charging issues.
If your Galaxy Note 5 stops charging when the screen times out and you have replaced a new wireless charger but still failed to charge Note 5, the issue may be related to the software. A software update will be rolled out soon and should help fix your Note 5 wireless charging problems.
Wipe Note 5 cache partition to solve the Note 5 wireless charging problems.
If you find the Galaxy Note 5 wireless charging issue after updating to Android 5.1.1, the problem may be caused by the corrupted cache or firmware, you can try the solution that is wiping the cache partition.
Turn off the Note 5 -> Press and hold the Volume Up, Home buttons and Power button simultaneously -> Release only the Power key when you see ‘Samsung Galaxy Note 5’, remember to keep holding both the Volume Up and Home buttons. -> Release both the two buttons when the Android logo appears -> The notice ‘Installing system update’ will appear on the screen -> Use the Volume Down key to highlight the ‘wipe cache partition’ option and hit the Power key to accept it -> Use the Volume Down key to highlight the ‘Reboot system now’ option and press the Power key to restart the Note 5 -> You need to wait for the Galaxy Note5 to become active, for the reboot may take a litter longer to complete.
Try a factory reset to solve the Galaxy Note5 wireless charging issues.
After finish these procedures, you should test if your Note 5 wireless charging functions well, if not, you may probably try the factory reset solution. The factory reset will renew your Note 5, while clear all your data, including message, contacts, apps, password etc. In hence, you need to backup all your data before doing a Note5 factory reset.
Note 5 Problem 3: the Samsung Galaxy Note 5 unresponsive or shuts down unexpectedly.
Some Galaxy Note 5 users complained that their devices become unresponsive, gets freezing, randomly reboots, or unexpectedly shuts down.
Solutions to Fix Note 5 Issues or Problems on Freezing or Unresponsive Screen.
Reboot/soft reset your Note 5 to solve the freezing or unresponsive issues.
When you find your Galaxy Note 5 screen is freezing or unresponsive, you can try the soft reset solution by pressing and holding the Power button and Volume Down key simultaneously for about 15 seconds -> Release both of buttons when the Note 5 powers off -> Restart your Note 5 to check if the frozen screen problem has been fixed.
Clear the Note 5 Cache partition to solve the frozen screen problems.
If your new Samsung Note 5 gets stuck in Android screen while a software is updating, you can try to wipe the cache partition on your Galaxy Note5.
Hold the Power button -> Select Power off to turn off your Note 5 -> Press and hold the Power, Volume up and Home buttons simultaneously -> Release only the Power key when you see ‘Samsung Galaxy Note 5’, remember to keep holding both the Volume Up and Home buttons. -> Release both the two buttons when the Android logo appears -> The notice ‘Installing system update’ will appear on the screen -> Use the Volume Down key to highlight the ‘wipe cache partition’ option and hit the Power key to accept it -> Press Power button to select ‘Reboot system now’
Disable the related apps causing the unresponsive or freezing screen on Note 5.
It could be a rogue app installed in your Note 5 to cause the problems. Firstly, you should test it in a safe mode. To boot your device in safe mode, you can turn off your Note 5 -> turn it on again -> press and hold the Volume down button -> release it when a ‘Safe Mode’ button appears on the Note 5 screen -> select the button to boot your Galaxy Note5 in safe mode -> Remember that holding down Power and selecting Restart can help you get out of safe mode. If your note 5 does not experience any screen freezes in safe mode, we can conclude that the frozen or unresponsive touch screen problems of Galaxy note 5 are caused by apps. You can try removing the last few apps you have installed or updated to see if the problem continues. Or you can uninstall one by one to test the culprit.
Perform a Factory Reset to solve the unresponsive or freezing screen, randomly reboots, or unexpectedly shuts down on Galaxy Note 5.
You need to backup all your data on your Galaxy Note 5 before you try a factory reset. Go to Backup and reset -> tap Factory data reset -> select Reset device to proceed with the reset -> if you have locked your Note 5, you need to enter the PIN or password -> Tap continue -> select Delete all to confirm your action
Contact Samsung to fix the frozen screen on your Samsung Note5.
If you have tried all the above-mentioned solutions on how to solve galaxy Note 5 unresponsive or shuts down unexpectedly problems, but the issues persist, you can contact Samsung to have the Note 5 freezing screens fixed. If your Note 5 is a brand new device and it stuck in Android screen while updating, you may hold a malfunctioning device right from the factory and you can contact Samsung or the related carrier immediately and request for a new Samsung Note5 replacement.
Galaxy Note 5 Problem 4: the Samsung Galaxy Note 5 won’t turn on.
If you are unable to turn on your Note 5 and find it has gone completely unresponsive, you can try the following troubleshooting to fix the problem.
Solutions to Solve Note 5 Problems that it won’t Turn on.
Charge your Note 5 to see if the device responds.
Plug your Samsung Note 5 into the charger and charge it for about an hour. Then test it by press the Power button to turn it on. You also can plug the Note5 into your laptop or computer to see if it responds as normal.
Try a soft reset to solve the Note 5 problem that it won’t turn on.
After you charge your Note 5 and find it does not respond at all, you can press and hold down both the Power and Volume down button for about 10 seconds until the device powers off. Your Samsung Note5 will vibrate and reboot. If you see a Maintenance Boot Mode menu, just select Normal Boot.
Try a hard reset to fix the Note 5 glitch that it does not respond.
Turn off your Note 5 -> hold down the Volume up, Power and Home button together -> Release all buttons when the Android system recovery screen shows -> Toggle the selection to “Reboot system now” and press Power button to accept it
Contact Samsung to fix the Galaxy Note5 issues that it won’t turn on.
If you have tried all the above solutions on how to fix Samsung Note 5 issues that it won’t turn on and it still fail to respond, then it’s time for you to contact your carrier or Samsung to have the problem fixed. If your Note 5 is under warranty, you can get a new one for replacement.
Samsung Note 5 Problem 5: the Fast Drain Battery Issue or Problems.
– Galaxy Note 5 not charging properly and how to fix it.
Some Note 5 users complained that when they try to charge their devices, the Note 5 shows “dock is connected” message, while the fast charging not working.
● Check out if the Power Sharing popup appears on your Note 5. If so, you should uninstall or disable your Samsung Note 5 apps associated with Power Sharing. The Power Sharing app will share your Note5 battery power with another device with a Samsung special cable. You can try to disable this app to fix the Note 5 battery charging problem. Go to settings -> Tap Applications -> Choose Manage Applications -> Tap the All Tab -> Tap the questionable app -> Select Force Stop or Disable buttons.
● If the apps do not cause your Note 5 battery charging problems, you can consider switching your current Note 5 charger to another new one.
● When you have tried a new Note 5 charger, but the battery charging problem persists, the problem may be the battery-related, which is a hardware problem. If your Note 5 is still during the warranty period, you can contact Samsung for a new battery replacement.
– Galaxy Note 5 battery draining fast problem and how to fix it.
Some Samsung Note 5 owners suffered fast battery drain problems, like the battery power not last long after one month use or the battery drains 90% at night after full charge to 100%.
● Usually, the culprits of Note 5 battery drain are the installed or running apps. The apps under shopping, social networking, messaging and game categories put more pressure on the battery than any other categories. If you find that apps are to blame, you can uninstall least used apps. To disable or force close an app, you can go to Settings -> Application manager -> Tap on the application in question or those you don’t use on your Note 5-> Disable or uninstall them.
You can check this article with more details and video to help you troubleshoot the Samsung Galaxy Note 5 issues on fast drain battery life.
Galaxy Note 5 Problem 6: The Galaxy Note 5 Wi-Fi connectivity issues and how to fix them.
As a new device, the Samsung Note 5 might face the common problems with connecting to Wi-Fi. Recently, a few Note 5 users reported that they have trouble in getting their Samsung Note5 to connect to a specific Wifi network, while others complained that they face the wifi disconnecting issues and slow speeds. Here we work out several potential solutions to help you fix the annoying Note 5 Wi-Fi problems.
Solutions to Fix Galaxy Note 5 WiFi Connecting Issues and Problems.
You can check this article to help you troubleshoot the Note 5 Wifi Issues.
Have you faced any galaxy note 5 problems or issues? If so, please let us know in the following comments.