The 3D touch with quick actions and unique touch points utilized on iPhone 6S and 6S plus has attached lots of iPhone fans. However, some 6S or 6S plus users have complained that the touch screen or home screen of their device suddenly becomes unresponsive or frozen without any rhyme or reason, making 3D touch or any touch action impossible for a while. Are you also the one who often suffers the unresponsive touch screen issue? If so, you can follow the potential solutions to
solve the Apple iPhone 6S or 6S plus frozen touch screen or home screen problem.
Troubleshooting 1: Restart your iPhone 6S or 6S plus to fix the frozen touch screen.
After constant use, some technical glitches of a smartphone tend to come out, such as home screen being frozen or sudden crashing of an app. Therefore, when your iPhone 6S or 6S plus do not respond, you can power down your device and restart it after a while, making possible to fix the unresponsive touch screen.
Hold down both the sleep/wake button and the home button for about 10 seconds -> Release the two buttons when you see Apple logo -> After your 6S or 6S plus is restarted or rebooted, check out if the 3D touch starts functioning as usual.
Troubleshooting 2: Clean your Apple 6S or 6S plus screen to solve the unresponsive home screen issue.
To prevent your Apple 6S or 6S plus from freezing, you need to clean the screen from time to time. The ability of recognizing your finger will be diminished if your iPhone 6S or 6S plus screen is dusty or dirty. What’s worse, the unclean screen would make your screen unresponsive.
Use a screen cleaner or soft cloth to wipe down the residue, oil or water on your touch screen. If you can clean your screen daily, it’s easy for you to identify if the frozen or unresponsive screen problem is caused by a hardware or software issue.
Troubleshooting 3: Stop related apps to fix frozen touch screen on Apple 6S or 6S plus.
When you are running certain apps on your Apple iPhone 6S or 6S plus and the display freezes suddenly, then the error might be related to the app. Some 6S or 6S plus users reported that when they unlock their devices via fingerprint, the home screen freezes while the home screen with all apps shows up but then freezes. You need to check if there are some apps running on the background to make your phone freeze. You can stop using the apps until an update for is available.
Troubleshooting 4: Reset all settings once your Apple iPhone 6S or 6S plus is frozen.
Once your iPhone 6S or 6S plus become frozen, the screen will not respond to any touch or screen interactions, you can try reset all settings.
Navigate to Settings -> General -> Reset -> Tap Reset All Settings and wait for several minutes for the reset. If you have a passcode enabled, you have to enter this to proceed. -> Turn on your 6S or 6S plus after your phone is rebooted, and you will find all system settings are back to default.
Note: Usually, trying this way can put an end to this puzzling bug. However, you should know that resetting network will clear your current passcode, Wi-Fi network settings, touch ID and other system settings, so you need to make sure you have recorded all passwords.
Troubleshooting 5: Restore your iPhone 6S or 6S to solve unresponsive home screen issue.
If the above-mentioned methods do not work, and the screen continues to freeze up, you can try restoring your device. If you have a saved iCloud or iTunes backup, you can restore your iPhone 6S or 6S plus from backup. Also, you can restore your iPhone as a new device with factory settings.
Restore iPhone 6S or 6S plus from backup
Turn off ‘Find My iPhone’ on your 6S or 6S plus -> Connect your device to your computer -> Open iTunes -> Choose your iPhone from the top-left in iTunes window -> Click on Restore Backup on the right -> Select the backup version you want to get from the drop-down menu
Note: If you haven’t got a recent backup for your 6S or 6S plus, you can make a backup before restoring your device. If you device is protected with Find My iPhone, you need to turn it off or seek official Apple Support.
Restore your Apple 6S or 6S Plus as a new device with factory setting
Turn off ‘Find My iPhone’ on your 6S or 6S plus -> Connect your device to your computer -> Open iTunes -> Choose your iPhone from the top-left in iTunes window -> Select Restore iPhone -> Select Restore and Update
Note: It is better to restore your 6S and 6S plus with iTunes. When your device performs a factory reset, it will automatically update to the newest iOS version and become a new device.
Troubleshooting 6: Get support from Apple Genius to solve the frozen home screen problem on iPhone 6S or 6S plus.
If all that fails to fix the unresponsive home screen on your iPhone 6S or 6S plus, then replacing your device for a new one may be your next best options. You can always take your iPhone 6S and 6S plus under warranty back to your provider or the Apple store for a replacement as long as your 6S or 6S plus doesn’t have any damage on it.
If you still encounter other 6S or 6S plus problems, like burning hot home buttons or disabled wifi connection, you can check …
Have you faced any touch screen or home screen problems with your iPhone 6S or 6S plus? Have your tried these solutions to 6S or 6S plus unresponsive screen issues or problems? Please let us know in the comments.
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